We are aware that NITRO theft has become a real-world problem and we are doing our best to try to accommodate customers that have reported their device stolen. NITRO warranty does not cover products that have been reported as lost or stolen; however, we can temporarily shut down or lock down your device to keep the key programming functions from being accessed. If/when the device is recovered, you must contact XToolUSA in order to unlock this device.
To report your NITRO as lost or stolen, please fill out the Device Stolen Form.
This information from this form will be kept on file in the event your device has been recovered and will increase your chances of having your device properly returned to you. Immediate reporting can also help eliminate unauthorized use.
If you have any questions or concerns, please do not hesitate to let us know.