We are aware that NITRO theft has become a real-world problem and we are doing our best to try to accommodate customers that have reported their device stolen. NITRO warranty does not cover products that have been reported as lost or stolen; however, we can...
FACTORY RESET INSTRUCTIONS – CLICK HERE
Ensure key is on, vehicle battery has at least 12V, the VCI unit has power to it, and Pin 16 has power on it. Make sure your VCI is in range of the scan tool. Try changing VCI to unobstructed location i.e. on the dash or on the seat.
Cancel the update all vehicles function and try updating individual vehicles one at a time. Ensure you are connected to the internet, have adequate speed, and try again.
Select the remote tab on the NITRO application home screen, it will open the TeamViewer application. Tech support will ask for your ID number displayed on the screen.